Wagering list counting my no-deposit spins twice

Yeah, I'd want the timestamps off both entries before anything else, because duplicate logging and duplicate *counting* are two very different problems. If the same spin round appears twice with identical timestamps and identical contribution, then your remaining turnover requirement is inflated and support genuinely needs to fix the ledger, screenshot everything, as CronullaSouth says, and ask them to reconcile it against the game provider's round history rather than just eyeballing their own list. The wrinkle worth checking: some platforms log the spin stake and any feature win as separate lines, which looks like double-counting but actually nets out correctly. On a small spin sample you can test this yourself. Note your balance before and after a few rounds, add up what the wager list says you cleared, and see if the numbers line up. If they do, the duplicate entry is cosmetic; if they don't, you're churning phantom wagering and no amount of extra spins will ever close the gap.

Timestamps were my first thought too after CronullaSouth's post - same spins under two entries smells like their bonus logger tripped over itself rather than anything sinister. I've had wagering lists go funny on me before, one joint had my free games showing as zero contribution for a day then popping back in, and support sorted it once I sent screenshots with the game round IDs visible. Turned a proper headache into a five-minute fix 😄 WollongongTrue is dead right about duplicate logging vs duplicate counting though — that's the whole ballgame. If both entries just record the same rounds, your real turnover's fine and it's cosmetic. If they're actually adding twice to the playthrough, you'd be grinding a dead machine trying to clear turnover that never shrinks. Get the round IDs and timestamps off both, chuck them at support, and ask them to point at which figure the wagering counter is actually reading. Until they answer that, don't trust the "remaining" number at all.

Thanks everyone 🙏 sent support the screenshots with timestamps, waiting on a reply. Fingers crossed they merge the entries, no idea how much wagering I've actually got left 😬

Good on ya for sending the screenshots straight off, that's the right move. I'll just say though, everyone here assuming it's the logger "tripping over itself" might be giving them too easy a ride. When I chased a similar double-entry years back at another joint, support told me it was fine and to keep wagering, and it took three more messages before someone actually opened my account and looked. The lesson stuck: don't take their first reply as gospel. The real trap is what CronullaSouth touched on, you spin away thinking you're eating into turnover, and half of it's phantom. So while you wait, maybe park the free games and play nothing tied to that bonus until they clarify which entry is live. Frustrating, but better than clearing a number that was never really there. Ah well, we grind on 😉

Been there with a bonus tracker going haywire, so I always run a quick tally myself in a spreadsheet before I trust the account page - took five minutes, saved me busting my bankroll on turnover I'd already cleared. BookVegas is right that support alone might fob you off, so keep that own record handy when they reply. Bet 2 a spin all through mine and it hit properly once the count was sorted 😅

Spreadsheet tally is fair dinkum smart AceChaser, but cmon guys, logging same spins twice means nobody knows whats cleared til they fix it 😤 Hope support sorts it ah well 🔥🎰

Support dragging their feet on this one would do my head in. Duplicated entries mean the wagering counter's useless either way. Spreadsheet tally or not, til they merge it, any bet per spin you chase is guesswork 😭

Ran my own tally against the duplicated entries last night and yeah, the counter's cooked either way - you're chasing turnover that may or may not exist 💸 Honestly the only move is screenshot everything, wait for support to merge them, and don't touch the free games til they do. Cashing out on a guesswork number is how a bankroll dies 😭

@BonusBuyKing1991 "donation to the casino" is the right mental model there, since a no-deposit bonus carries negative EV before you even touch a wagering requirement. I'd add one nuance: keep spinning on it while the counter's glitched and you can't tell whether turnover is actually accruing, so any feature hits or decent base-game wins are coming off a progress bar you can't audit. Pause it, get the merge done, then your spin sample means something. 📊

TomSpins, a real payout or just the counter showing one? It's easy to say "turned into a payout" when the withdrawal never actually lands. Post the cashout screenshot and I'll believe you, until then it's the usual "it paid" story with nothing behind it. And think about which way that double-counting glitch cuts. If spins counted twice towards wagering, fine, you clear faster. If your wins get counted twice the other way, suddenly your turnover target doubles and the bonus voids. Support "sorting it next morning" doesn't tell you which version you got. Everyone in this thread is cheering the fix without asking what the glitch actually did to their balance. Luck on the spins, sure - but long-run with a counter that lies, the house edge isn't your only problem.

I'll take TomSpins' side here, cashed out my no-deposit winnings from Golden Crown no worries, took a bit but it landed 🤑 screenshot everything tho, reckon that's the real trick 🔥🎰

TomSpins, JackpotDreamsLoyal, got a cashout screenshot? "It landed" means nothing without the withdrawal confirmation showing date and amount. Also worth checking what licence Golden Crown actually operates under, because offshore outfits pulling double-counting stunts on wagering counters usually have a murky one. Post proof or it's just another "it paid" story.

@SeenItAllVeteran fair call on wanting the screenshot, can't argue with that. But I've cashed no-deposit wins off Golden Crown meself, hit big last night on their pokies too ngl, and it landed in my account fine, took days but it came 💰 Weird bit for me is the counter counting spins twice, that'd do my head in, reckon you just gotta screenshot everything like JackpotDreamsLoyal says 🔥🎰

@Gates_bet good to hear it actually landed, took days with mine too 😅 did the double counting slow your wagering much? Still working out how these counters even work 🙃

@TiltKing777 yeah double counting slowed me right down too, my wagering dragged on way longer than it should've 😅 but tbh I'm on their pokies every evening anyway so I got through it eventually 🔀 just keep an eye on the counter and grind it out, the cashout landed fine for me in the end 💰🎰